Assembly Terms & Conditions
How much space will I need?
Before committing to an assembly service, here are some things to consider:
Be mindful of radiators, shelves, door handles, handrails, wall fixtures, light fittings, window sills, ceiling height, access to the room, etc.
Our wardrobes are not fitted items; they are freestanding, and extra space is required for the assembly.
Please ensure that the desired location of your wardrobe has extra space on the floor to assemble the wardrobe, with at least 20–30 cm of excess space around the dimensions of the wardrobe.
For example, if your wardrobe is 250 cm wide and 215 cm high, please provide us with a floor space of 270–280 cm by 235-245 cm on the floor to carry out the assembly before it can be lifted into its free-standing position. This allows the wardrobe to be built on the floor with sufficient space to work around it to fit any fixings and panels before lifting it onto its base.
It is also important to note that you require 15-20 cm of clearance from the wardrobe to the ceiling height unless the wardrobe can be built in an upright, free-standing position which is not the case for all our wardrobes. If you require this service, please contact us to confirm if this is possible with the wardrobe you are interested in buying before you place your order.
When an assembly date has been agreed upon with our delivery department but the assembly cannot go ahead for reasons where the customer is at fault (e.g., insufficient space, room not prepared, customer unavailable, parking space unavailable, etc.), we reserve the right to charge the customer the full assembly fee.
Will you dispose of the packaging?
No, but the team will ensure the packaging is neatly bundled and ready to be moved to your disposal area.
Will you take away old furniture?
No, we do not have provision for this, and we ask you to clear all the work areas beforehand to have enough space for the assembly to take place.
Are you able to drill and fix the wardrobe into our wall?
No, our assembly team is not insured to carry out any work on your property.
What if my floor is not level?
The assembly of the furniture may fail or may not functional correctly. You are advised to ensure the floor is level where you would like your furniture to be assembled prior to our assembly team arriving. Our assembly service is provided to assemble the furniture in the room of choice and not to offer a bespoke fitting service that includes floor levelling or retrospective customisations around your furniture, walls and floor. Depending on the assembly personnel on the day given they have the time and expertise, they could help you to resolve any issues around your space but this is not always possible.
Parking
Please ensure there is free parking arranged and available near your site where assembly is required. We may ask you to pay parking charges or fines, where applicable.
What happens if I cancel assembly on the day?
Please note that once your assembly date and timeslot are agreed upon, our professional fitters are booked and paid for in advance. If you cancel your assembly less than 24 hours before your agreed date and time slot, you will be charged for the full cost of the assembly service, and you will need to pay again for our professional team to revisit you.
What happens if the assembly fails on the day?
Below are some of the highlighted conditions where an assembly could fail and the outcome:
- Some parts are missing, damaged or defected
- We will send you free replacement parts and the assembly team will revisit to complete your assembly free of charge. Please note that replacement parts can take from 1 to 4 weeks depending on the part and manufacturer.
- There is not enough space in the room to complete the assembly
- Our assembly team may have to leave and revisit you once the space is cleared and you will be charged a re-visit fee, that could be upto the cost of the original assembly service fee.
- There is not enough ceiling height to complete your assembly
- If the furniture has not been assembled in any way, then you have the option to return your furniture for a refund but there will be a collection/return fee, the delivery and assembly fee will not be refundable. if the furnture has been part assembled and can't be completed because there was not enough clearance as described above, we are sorry to inform that your order is no longer returnable and you won't be offered refund for your order as the furnture can no longer be resold as new.
What happens if I discover an issue with the furniture after assembly?
We advise you to fully check the assembly of your furniture to your satisfaction by opening and closing doors, drawers, and checking alignments or any damages or defects to your full satisfaction on completion of the assembly service. If you report any issues to the assembly team on the day while they are still present at site then they are liable to resolve these for you on the day or during a revisit depending on the circumstances. However if you report any issues with the assembly or product after the assembly team have left your site we may not be able to hold the assembly team and manufacturer liable for any claims you make and you may need to pay for any repalcement parts and revisits. You must report any issues within 48 hours to us by replying to your order confirmation email for us to investigate and offer a resolution according to our terms and conditions. Depending on the outcome of the investigation, in some cases we may offer a free revisit and free replacement parts to resolve any assembly issues as long as they are reported within 48 hours of the date of the assembly. If you report any issues after 48 hours of the assembly date then you may be liable for any replacement parts and call out charges..